There is only one rule for picking the best format for publishing help manuals: pick the format that makes the manual easily accessible for users when they need it and how they need it.
Interestingly, product users have access to several devices, software and digital content including web browsers, PDF, Microsoft Word and smart devices such as smartphones, tablets, Kindle, iPads, Macs… The list is almost endless. This is why writing a quality help manual may be the best investment your business makes.
But with such a long list, what’s the best format for publishing your help manual? Let’s review some of them.