Online user guides and manuals are absolutely convenient for users because they can be accessed easily and almost anywhere. As such, online user guides and manuals must be written appropriately to make them effective and user-friendly.
Unlike the print user guides and manuals, online manuals are often accessed via mobile devices such as smartphones and tablets. Although they aren’t restricted to such devices: learn more about the best formats to publish your help files.
So what should you consider when writing online user guides and manuals? Let’s get back to the basics.